The center handles maintenance requests and technical assistance for a diverse range of properties, from residential complexes to large-scale commercial landmarks. By staffing the facility with local professionals fluent in both Arabic and English, the company intends to bridge the gap between global technical standards and regional service needs. In 2025, the team managed approximately 11,000 customer interactions, a volume they expect to handle with greater efficiency through new intelligent routing systems designed to minimize building disruptions.
In section Releases
KONE Launches Upgraded Jeddah Service Hub to Bolster Saudi Operations
KONE has officially inaugurated an enhanced customer service center in Jeddah, aiming to provide 24/7 support for its Saudi Arabian elevator and escalator network. The facility integrates advanced call management technology with a local workforce, targeting an average response time of 20 seconds for all incoming service inquiries.
Haidar Alhartani, Managing Director of KONE Saudi Arabia, noted that the facility's value lies in providing consistent expertise to property managers across the Kingdom. As urban infrastructure in the region continues to expand, this investment signals a shift toward more localized, rapid-response maintenance protocols. The center serves as a critical component of the company's broader strategy to maintain seamless people flow throughout Saudi Arabia's evolving cityscapes.
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