The program, which runs through September 2028, leverages instED’s clinical infrastructure to support Mercy Flights' existing emergency medical services. By integrating nurse navigation, telehealth physician oversight, and specialized care coordination technology, the collaboration provides a pathway for patients who require timely medical attention but do not need acute hospital care. This model emphasizes treating patients in their own environment while ensuring seamless follow-up services.
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Mercy Flights and instED Launch In-Home Emergency Care in Oregon
A Catalyst Grant from the Oregon Health Authority is fueling a new partnership between Massachusetts-based instED and regional provider Mercy Flights. The initiative aims to transform rural healthcare in southern Oregon by enabling clinicians to evaluate and treat patients at home rather than defaulting to hospital emergency departments.
Don Stiffler, CEO of instED, noted that the partnership aligns with the broader goals of the federal Rural Health Transformation Program, which seeks to improve outcomes through sustainable, technology-driven care models. Mercy Flights CEO Sheila Clough emphasized that the grant validates the shift toward delivering healthcare in innovative, community-centered ways. By utilizing instED’s established mobile health platform, Mercy Flights can expand its reach across southern Oregon without the need to independently develop complex digital and clinical support systems.
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