Loan Vision Debuts Luna AI to Automate Mortgage Accounting Support

Mortgage accounting departments often struggle with knowledge silos, where critical system expertise is held by only one or two employees. When these individuals are unavailable, operations stall. Luna functions as a permanent, on-demand resource that provides step-by-step guidance for tasks ranging from voiding posted documents to complex field-level configurations. Because the tool operates within the existing workflow, users no longer need to submit support tickets or consult external manuals to resolve technical bottlenecks.

This deployment marks a shift in Loan Vision’s development strategy, moving away from treating artificial intelligence as an external add-on toward embedding it into the core architecture. The company plans to expand these capabilities in future updates, focusing on real-time financial insights and reducing the manual effort required for institutional compliance. Luna is now available to all current users, offering continuous support for configuration, reporting, and process management.