The recognition follows a period of rapid expansion for the division, which serves industries ranging from healthcare and finance to retail and technology. By leveraging a network that spans over 200 languages, TransPerfect Connect provides remote interpreting, video support, and multilingual chat services designed to bridge communication gaps in real-time. The award program specifically evaluates industry players on their innovation, creativity, and execution across contact center functions.
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TransPerfect Connect Named BPO of the Year Finalist at CCW Awards
The Customer Contact Week Excellence Awards has named TransPerfect Connect a finalist for BPO of the Year, recognizing the division’s influence on the global contact center landscape. The honor highlights the company's integration of multilingual human expertise with AI-driven tools to support complex, cross-border customer interactions.
Phil Shawe, President and Co-CEO of TransPerfect, attributed the nomination to the commitment of his teams and their focus on client needs. As organizations increasingly prioritize consistent support across international markets, the company has scaled its operations to meet rising demand for high-quality, language-agnostic service delivery. This finalist status places the firm among a select group of leaders currently shaping the future of global business process outsourcing.
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