The report, published by the Arlington-based research firm, evaluates software designed to automate the transcription, analysis, and coaching processes inherent in modern sales and support environments. By prioritizing authentic user satisfaction metrics over analyst opinions, the Data Quadrant provides a granular view of which tools effectively reduce manual workloads while integrating into existing enterprise workflows.
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Gong, Agentforce Sales, and Avoma Lead 2026 Conversation Intelligence
With a Composite Score of 9.0, Gong and Agentforce Sales have emerged as the frontrunners in Info-Tech Research Group’s 2026 Conversation Intelligence Data Quadrant report. The ranking, based exclusively on verified end-user feedback, highlights these platforms for their ability to distill actionable insights from complex customer interactions.
Gong secured its top-tier position primarily through its robust call recording features, while Agentforce Sales earned equal status for its advanced conversation coaching capabilities. Avoma rounded out the top three with an 8.6 Composite Score, gaining notable traction for its high-performance audio transcription technology. According to Terra Higginson, Principal Research Director at Info-Tech, the value of these platforms lies in their capacity to surface relevant information from high volumes of data without burdening employees with additional administrative requirements.
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