The updated AI-Moderated Calls system functions as a digital researcher, capable of following complex discussion guides, probing for deeper context, and executing follow-up questions in real time. Unlike traditional interviews that require coordinated calendars, this system enables experts to participate at their own convenience. Clients can program specific quantitative parameters, such as matrix-style questions, which the AI automatically exports into Excel formats for immediate analysis.
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GLG Deploys AI Agents to Automate Expert Consultations
By replacing human facilitators with autonomous AI agents, New York-based GLG now allows clients to conduct structured research calls across 10 languages simultaneously. The platform aims to eliminate scheduling friction and manual data entry while maintaining the nuance required for high-stakes professional intelligence gathering.
CEO Gemma Postlethwaite noted that the integration of agentic, multi-modal technology allows the firm to scale research efforts without eroding the quality of expert interaction. Chief Product Officer John Londono added that initial feedback suggests the tool captures the rhythm of professional dialogue while reducing the time-to-insight from days to hours. The system supports English, Spanish, French, Italian, Portuguese, German, Russian, Japanese, Korean, and Mandarin, all operating under the company's existing compliance framework.
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